Frequently
Asked
Questions
About Curex
What is Curex?
Curex is the place to go for all your allergy questions and needs. Curex connects medical providers who specialize in allergy and immunology to people who suffer from food, indoor and outdoor allergies. The Curex platform enables at-home allergy testing, online consultations, and immunotherapy. Our goal is to improve the accessibility and quality of allergy care in the US.
Who is Curex for?
Curex helps people who suffer from all types of allergies – as well as people who don’t know if they have allergies and are trying to figure that out. Our at-home allergy test is available everywhere except New York, New Jersey, Rhode Island, Hawaii and Kansas. We do not yet treat patients in Kansas.
Are Curex's services covered by insurance? Do you accept HSA/FSA?
Services on the Curex platform are not currently covered by insurance, but the prices are frequently lower than most health plans' co-pays. We accept HSA/FSA payments for all services we enable.
About the At-Home Allergy Test
What allergens does the Curex at-home allergy test detect?
Our indoor/outdoor allergen IgE test measures 40 of the most common indoor/outdoor allergens, including cat/dog, dust, mold and pollens. For an additional price, you can also be tested for 28 food IgE sensitivities, although we only recommend this for people with potential food allergy symptoms. You can check out the complete list of allergens we test for above.
What is IgE testing?
The IgE (immunoglobulin E) test measures your immune system's underlying reactivity to certain allergens. It is a widely-accepted allergy diagnostics method used by clinicians in the U.S. and Europe. No allergy test is 100% accurate, but they help providers make diagnoses after reviewing your test results and your medical intake questionnaire.
Is the test CLIA-certified?
The test is CLIA-certified and has gone through validation studies. It is available everywhere except New Jersey, New York, and Rhode Island.
How does the Curex allergy test work?
The test is taken in the comfort of your own home. We ship you a kit with all the items you need to collect a small blood sample via finger prick. You then send the sample to our lab partner using a prepaid shipping envelope we provide. You can check out video instructions for our collection process here.
Do I need to stop eating certain foods or stop taking medications before taking the test?
No, unlike skin scratch tests, allergy blood testing allows you to continue your regular diet, as well as any medications you may be taking.
Can I take this test if I am on antihistamines or have a history of anaphylaxis and/ or eczema?
Yes. IgE testing is frequently recommended for those who can't stop taking antihistamines or who have a history of anaphylaxis and/ or eczema.
How long does it take to receive my results? How can I access them?
After the lab receives your sample, it typically takes 5 business days to receive your results. You will receive an email confirmation when your results are ready and you can access them in your Curex profile. This email will also prompt you to schedule a lab results review consultation with one of our doctors.
What is the refund policy?
You are entitled to a full refund before we ship the kit. Once the kit has shipped, you will receive your refund minus $25 for the non-refundable kit and shipping. Three months after ordering your kit, all kits expire and are non-refundable.
About Allergy Immunotherapy
What is allergy immunotherapy?
Immunotherapy is a longstanding form of treatment that aims to meaningfully reduce the underlying cause of indoor/outdoor allergies. Immunotherapy is frequently practiced by using FDA-approved allergens for shots or allergy tablets. Treatment plans are customized to the individual patient based on medical profile, test results, and lifestyle needs.
When will I start to see improvement? How long do I stay on the treatment?
Efficacy of treatment varies, but many patients start noticing improvements in symptoms within the first 6 months. Curex-associated doctors will be available for ongoing care, monitoring your symptoms and adjusting treatment as necessary.
Physicians generally recommend that you stay on treatment for at least 3 years, to help achieve long lasting relief.
Can food allergies be treated with immunotherapy?
The Curex platform does not treat food allergies, but a Curex-affiliated clinician can work with you to develop an action plan based on your test results and previous medical history.
How much does immunotherapy cost?
The price of immunotherapy depends a lot based on your preferred form of treatment and your insurance. We offer some out-of-pocket plans for as low as $65/month.
I'm interested. How do I begin? Do I need an allergy test first?
To begin, sign up here and fill out our medical questionnaire. In order to determine eligibility, a Curex-affiliated clinician will review allergy test results. If you have blood test or skin scratch test results from the last 5 years, you can submit those to bypass additional testing. At the end of sign up, you will receive instructions on how to submit pre-existing results or how to get tested, if needed. Testing is followed by a screening appointment to review allergy test results. This screening is a time to determine eligibility and answer any questions you may have about immunotherapy.
What are the cancellation and refund policies?
You can cancel your membership and subscription at any time. All you have to do is message our team and notify us about needing to pause or cancel the subscription.
No pharmacy products are eligible for refunds once they have been dispensed.