Questions
Frequently Asked Questions
What kinds of face and neck eczema do you treat?▾
On the face and neck we commonly treat:
- Eyelid and periocular eczema
- Seborrheic dermatitis (flaking around the nose, brows, and hairline)
- Atopic dermatitis of the head and neck
- Irritant and allergic contact dermatitis (skincare, fragrance, hair products, nickel)
- Nummular eczema (coin-shaped patches)
- Eczema on and behind the ears
Within this area, your formula can target:
- Eyelids & eye area
- Cheeks
- Mouth & lips
- Forehead
- Ears
- Neck
We may not be able to treat cases involving only the scalp, only the genitals, or more than 70% of your body. Those cases currently require in-person care.
Why does my face need a different cream than the rest of my body?▾
Eyelid skin is the thinnest on your body, and facial skin generally absorbs far more of whatever you put on it than your arms or legs do. That means a cream strong enough for your elbows can be too much for your face, where prolonged use of potent steroids is more likely to cause thinning, visible vessels, and rebound redness. Your face is also exposed to cleansers, makeup, sunscreen, fragrance, and hair products every day, so the trigger list is different too. Your Curex formula is compounded with all of that in mind.
Is it safe to use near my eyes?▾
The eye area is treated as its own case. If your eyelids are affected, your clinician will select an option appropriate for skin that thin, typically a non-steroidal, and will tell you exactly how close to the eye it can be applied and how much to use. Never extend a cream prescribed for another part of your body onto your eyelids on your own. If anything stings, blurs your vision, or worsens around your eyes, stop and message your specialist, and seek in-person care for any sudden eye pain or vision change.
Who is eligible?▾
Curex treats adults and kids aged 2 and older. Take our free quiz to find out if you or your child is eligible for our eczema treatment program.
How does the treatment process work?▾
Take the free quiz so we can see if the program is a fit. Our onboarding team will help create your chart and gather key details, including photos of your face and neck when needed. You'll be connected with a clinician who will review your history and recommend a treatment plan. If you agree with the plan, your medication is prepared and shipped to you from our pharmacy, sometimes as early as the day you take the quiz.
What medications might be prescribed?▾
Your Curex clinician may recommend steroidal and/or non-steroidal topicals, and sometimes anti-infectives. For the face and neck this commonly includes Tacrolimus, Crisaborole, Tofacitinib, Desonide, and Ceramide barrier cream. Higher-potency steroids used elsewhere on the body are generally avoided here. The exact prescription depends on your age, the specific spots affected, severity, and medical history.
How much does it cost?▾
The Face & Neck Eczema Solution is $75/month, billed monthly, and you can cancel anytime. Your medication refill ships every 2 months, so a single shipment covers two billed months. That one price includes your online clinician visit, prescriptions, and shipping. If you treat additional areas, each one after the first is $60/month. There's a 30-day money-back guarantee.
Do you use topical steroids, and how do you avoid overuse?▾
This matters more on the face than anywhere else. Long-term steroid use is associated with thinning skin, visible vessels, and rebound redness, and facial skin shows it soonest. For that reason our clinicians often lead with non-steroidal options here, and when a steroid is appropriate it is usually a low-potency one such as Desonide, used for a defined window rather than indefinitely. The goal is to get you onto a non-steroidal maintenance plan as quickly as possible.
How soon will I see results?▾
Our goal is to stop your flare up in the first month, and patients treating their face often notice the itching and stinging easing within the first couple of weeks. Redness and flaking usually settle before any lingering discoloration fades, which can take longer. After our clinical team reviews your medical history and affected areas, they can give you a realistic timeline, since results are different for everyone.
Can I still wear makeup and keep my skincare routine?▾
In most cases yes, with some sequencing. Your clinician will tell you where your cream sits in your routine, how long to wait before makeup or sunscreen goes on, and which common ingredients are worth pausing while your skin settles. Products that sting are usually the first thing to come out. If something in your current routine looks like a trigger, your specialist will flag it rather than asking you to give everything up.
What states do you serve?▾
Curex is available in all 50 states. Our licensed clinicians can treat patients anywhere in the US.
Do you accept HSA/FSA?▾
Yes, Curex accepts HSA and FSA payments for eligible expenses.